TERMS OF USE

These Terms of Use describe the terms and conditions applicable to your access and use of the website https://www.indusmarketing.in/ (“Platform”). This document is a legally binding agreement between you as the user(s) of the Platform (referred to as “you”, “your” or “User” hereinafter) and INDUS MARKETING (referred to as “we”, “our” or “us” hereinafter).

 

Application and Acceptance of the Terms

  1. User’s use of the Platform and our services, software and products (collectively the “Services” hereinafter is subject to the terms and conditions contained in this document as well as the Privacy Policy and any other rules and policies of the Platform that we may publish from time to time.

  2. This document and such other rules and policies of the Platform are collectively referred to below as the “Terms”. By accessing the Platform or using the Services, User agrees to accept and be bound by the Terms. Please do not use the Services or access the Platform if you do not accept all of the Terms or are unable to be bound by the Terms.

  3. Users may not use the Services and may not accept the Terms if you are not of legal age to form a binding contract with us.

  4. You acknowledge and agree that we may amend any Terms at any time by posting the relevant amended and restated Terms on the Platform. By continuing to use the Services or the Platform, you acknowledge to have accepted the amended Terms and agree that the amended Terms will apply to you.

  5. The Terms may not otherwise be modified except in writing by an authorized officer of Indus Marketing.

 

User Accounts

  1. Users must be registered on the Platform to access or avail the Services. Except with our approval, one User may only register one account on the Platform. We may cancel or terminate a User’s account if we have reasons to suspect that the User has concurrently registered or controlled two or more accounts. Further, we may reject User’s application, without assigning any reasons thereof, for registration for any other reason.

  2. A set of User ID and OTP (One Time Password) / password is unique to a single account. You shall be solely responsible for maintaining the confidentiality and security of your user ID and password and for all activities that occur under User’s account. You agree that all activities that occur under your account (including without limitation, posting any company or product information, clicking to accept any terms & conditions or rules, subscribing to or making any payment for any services, sending emails using the Platform or other communications) will be deemed to have been authorized by you.

Products/Services:
All products/services and information displayed on Website and application constitute an "invitation to offer". Your order for purchase constitutes your "offer". All orders placed by you on the Website and application are subject to availability and acceptance by us and conditional on your acceptance and adherence to these terms and conditions.

Communications:

When you place an order on our Website and application or send e-mails to us, you are communicating with us electronically so you must provide a valid mobile phone number / email address and your address while placing an order with us. We may communicate with you by e-mail, SMS, phone call or by posting notices on the Website and application or by any other mode of communication. For contractual purposes, you consent to receive communications including SMS, e-mails or phone calls from us with respect to your order.

Your Obligations:

You shall

i. not acquire any ownership rights by downloading material /Contents from this website and application.

ii. read the Terms and policies of website and application and agree to accept the Terms before use of Website and application

iii. abide by the Terms and Policies of Website and application

iv. Neither copy or modify the Contents of the website and application nor use the Website and application for commercial purpose

v. Except purchase made by the dealer on B2B basis from us, purchasing of the product(s) from this Website and application for your internal / personal purpose and not for resale by you or any other person.

vi. comply with all applicable laws in connection with your use of the Website and application, and such further limitations as may be set forth in any written or on-screen notice from us.

vii. not refuse to accept the delivery of the Products under your order upon delivery except for damages and deficiencies

viii. authorize us to declare and provide declaration to any governmental authority on your behalf stating the aforesaid purpose of the products ordered by you on the website and application.

Exactness / Accuracy of product:

We have made significant efforts to accurately display the colours / dimension / specification of products that appear on the Website and application. However, we do not warrant/guarantee that product description or other content of this Website and application is accurate, complete, reliable, current, or error-free. The particular technical specifications and settings of your computer and its display could affect the accuracy of its display of the colours, dimension, specifications of products offered on this Website and application.

 

PRICE & PAYMENT POLICY

Price Policy:

Prices and taxes thereon in respect of all products are subject to change from time to time, without prior notice by us. We strive to provide you with the best prices possible on our Website and application. All the products listed on the Website and application will be sold at Indian Rupees, at an Offer/discounted price excluding taxes, unless otherwise specified. The prices mentioned at the time of ordering will be the prices charged to you on the date of delivery. 

There may be cases where M.R.P. of the product delivered is different from the M.R.P. quoted / reflected on the Website and application due to various reasons including time lag in updating prices post changes in M.R.P. or product belonging to a different batch or different M.R.P.s being used by manufacturers in different regions. Any discounts provided or differential price agreed between the Indus Marketing and the dealer/buyer, the dealer or the buyer has to maintain such an arrangement confidential all the time.

Our online price may not match with the offline price at the store. You shall not raise any dispute on the same.

 

Payment Policy:

We offer you multiple payment options both online and offline however we reserve the right to add or delete any mode of payment without any prior notice.

Offline Payment Mode:

Cash on Delivery (CoD) -We do not offer Cash on Delivery (COD) facility.

Payment:

While availing any of the payment method/s available on the Website and application, we will not be responsible or assume any liability, whatsoever in respect of any loss or damage arising directly or indirectly to you due to:

i. Lack of authorization for any transaction/s, or

ii. Exceeding the present limit mutually agreed by you and your issuing bank, or

iii. Any payment issues arising out of the transaction, or

iv. Decline of transaction for any other reason/s

All payments made against the purchases of products on Website and application by you shall be in Indian Rupees only. Website and application will not facilitate transaction with respect to any other form of currency with respect to the purchases made on Website and application.
 

You represent and confirm that the credit/debit card that is being used is yours or that you have been specifically authorized by the owner of the credit/debit card to use it. You further agree and undertake to provide the correct and valid credit card details to carry out a transaction on the Website and application. All credit/debit card holders are subject to validation checks and authorization by the card issuer. If the issuer of your payment card refuses to authorize payment to us, we will not be liable for any delay or non-delivery.

 

In cases where the payment of an online order does not get successfully communicated to our system due to any network or technical issue between intermediary, bank or payment gateway, the order shall not be processed and a refund will be initiated for the same. However, in an unsuccessful attempt if the customer’s account gets debited, such amounts generally gets auto reversed in the same account. However, we shall not be held responsible for such amounts debited in unsuccessful attempts and customer can raise reversal request with their bank should there be any unreasonable delay in refund.

Buyer acknowledges that we will not be liable for any damages, interests, claims etc. resulting from not processing a transaction or any delay in processing a transaction which is beyond our control.

Return & Refund Policy:

We endeavour to provide the best quality products every single time you order with us.

Limitation of Liability

  1. No refund of money for the return of any products. Only replacement will be considered by us.

  2. Return is acceptable only on the condition of manufacturing defects. You have 10 calendar days to return an item from the date you received it in that case. To be eligible for a return, your item must be unused and in the same condition that you received it. Your item must be in the original packaging. Your item needs to have the receipt or proof of purchase

  3. Once we receive your item, we will inspect it and notify you that we have received your returned item. We will immediately notify you on the status of your return after inspecting the item. If your return is approved, we will initiate a replacement of the product.

  4. Any Warranty claims will be as per Manufactures’ terms & Conditions only.

  5. TO THE MAXIMUM EXTENT PERMITTED BY LAW, THE SERVICES PROVIDED BY US ON OR THROUGH THE PLATFORM ARE PROVIDED "AS IS", "AS AVAILABLE" AND “WITH ALL FAULTS”, AND WE HEREBY EXPRESSLY DISCLAIMS ANY AND ALL WARRANTIES, EXPRESS OR IMPLIED, INCLUDING BUT NOT LIMITED TO, ANY WARRANTIES OF CONDITION, QUALITY, DURABILITY, PERFORMANCE, ACCURACY, RELIABILITY, MERCHANTABILITY OR FITNESS FOR A PARTICULAR PURPOSE. ALL SUCH WARRANTIES, REPRESENTATIONS, CONDITIONS, AND UNDERTAKINGS ARE HEREBY EXCLUDED.

  6. TO THE MAXIMUM EXTENT PERMITTED BY LAW, WE MAKE NO REPRESENTATIONS OR WARRANTIES ABOUT THE VALIDITY, ACCURACY, CORRECTNESS, RELIABILITY, QUALITY, STABILITY, COMPLETENESS OR CURRENTNESS OF ANY INFORMATION PROVIDED ON OR THROUGH THE PLATFORM; WE DO NOT REPRESENT OR WARRANT THAT THE MANUFACTURE, IMPORTATION, EXPORT, DISTRIBUTION, OFFER, DISPLAY, PURCHASE, SALE AND/OR USE OF PRODUCTS OR SERVICES OFFERED OR DISPLAYED ON THE PLATFORM DOES NOT VIOLATE ANY THIRD PARTY RIGHTS; AND WE MAKE NO REPRESENTATIONS OR WARRANTIES OF ANY KIND CONCERNING ANY PRODUCT OR SERVICE OFFERED OR DISPLAYED ON THE PLATFORM.

Force Majeure

Under no circumstances we shall be held liable for any delay or failure or disruption of the content or services delivered through the Platform resulting directly or indirectly from acts of nature, forces or causes beyond our reasonable control, including without limitation, Internet failures, computer, telecommunications or any other equipment failures, electrical power failures, strikes, labor disputes, riots, insurrections, civil disturbances, shortages of labor or materials, fires, flood, storms, explosions, acts of God, war, governmental actions, orders of domestic or foreign courts or tribunals or non-performance of third parties.

 

Notices

All legal notices or demands to or upon us shall be made in writing and sent to us personally, by courier, certified mail, or facsimile to the following entity and address: No.28, S J P Road, Bengaluru,Karnataka, 560002. The notices shall be effective when they are received by us in any of the above-mentioned manner.

All legal notices or demands to or upon a User shall be effective if either delivered personally, sent by courier, certified mail, by facsimile or email to the last-known correspondence, fax or email address provided by the User to us, or by posting such notice or demand on an area of the Platform that is publicly accessible without a charge. Notice to a User shall be deemed to be received by such User if and when, a) We are able to demonstrate that communication, whether in physical or electronic form, has been sent to such User, or b) immediately upon we posting such notice on an area of the Platform that is publicly accessible without charge.